If you have to reschedule or cancel a reservation, it is best to do so as far in advance as possible.

TallGrass requires at least 48 hours’ notice for rescheduling or cancelling

Appointments rescheduled or cancelled within 48 hours of the start time will be subject to 50% of the service cost. 

If you are unable to make your appointment day of and do not call the spa, the card on file will be processed for the full amount.